Priorat wine tours: Reservation policy at Celler Devinssi

Reservation policy at Celler Devinssi (DEVINSSI, SL)

REMEMBER: ANY CANCELLATION CAN BE CONVERTED INTO A POSTPONEMENT VOUCHER (DATE CHANGE) VALID FOR 12 MONTHS

1.   Bookings

1.1. All visits are by appointment. The minimum advance period required to book is 48 hours, except on special occasions.
1.2. Confirmation of visits will be made by mail or whatsapp. The reservation will be confirmed once the amount of the visit has been paid. Celler Devinssi reserves the right to make exceptions.

2.     Visit cancellation terms

GRAPHIC SUMMARY OF CANCELLATIONS: 

(read the details below)

Time of cancellation

Percentage of return

Group of 2, 3, 4, 5 or 6 people
More than 48 hours before the start of the visit 

100% minus bank charges

Group of 2, 3, 4, 5 or 6 people
Less than 48 hours before the start of the visit

0.00%

Group of more than 6 people (7, 8, etc.)
More than 7 days before the date of the visit 

100% minus bank charges

Group of more than 6 people (7, 8, etc.)
Less than 7 days before the date of the visit

0.00%

2.1. Total or partial cancellation within less than 48 hours: It will be penalised with 100% of the amount of the activity.
2.2. The customer must communicate as soon as possible and within 48 hours the cancellation or any modification to the reservation, directly to the Visits Department of the winery.
2.3. Total or partial cancellation of groups over 6 people: More than 7 days before the date of the visit without penalty. After this period, 100% penalty.
2.4. Bank charges for any cancellation will be borne by the customer.

2.5. The cancellation can be replaced by an agreed modification (agreed postponement) of the date of the visit.

 

2.6. Cancellations or changes to the date will only be accepted in writing via the cancellation form.
2.7. The visit will start at the agreed time, with a maximum delay of 10 minutes. After 10 minutes of delay, Celler Devinssi reserves the right of admission.

3.     Accepted forms of payment

4.     Updates of the conditions of the services and right of admission

4.1. Celler Devinssi reserves the right to update the conditions of its services.
4.2. Visitors’ Improper behaviour will lead to the abandonment of the winery.
4.3. The winery reserves the right of admission.
4.4. For more information contact us.

Updated on 22 July, 2021